In the unlikely event that you cannot login to your account, first check the following:

• Check your spelling. User names and passwords are case sensitive. 
• Can you login to your account using just your sim card data?  Tip: Turn off WiFi on your device and try to login using your sim service. Example, you are away from your home and its WiFi network.
• If you can then it is possible that your Wi-Fi network has been assigned a blacklisted IP Address. This can happen. The steps to take are, unplug your router and leave it unplugged for 30 minutes and then plug the power cord back in and reboot your router. This usually fixes the issue straight away. 
• If this does not work, please email the development team directly at:  help@32digital.co.uk

Simply click the forgotten password link on the login page to reset your password.

If you have just set up your account with a new subscription, please allow an hour for the system to set up. You will receive an email when your account is active.

If it has been over an hour and you still can’t see your products, please contact the development team at: help@32digital.co.uk